Enabling the third party worldpay payment method in the magento, results in an error message from worldpay on submitting the transaction as below
The information sent from the merchant’s site is invalid or incomplete. Please send the following information to the merchant:
The transaction cannot be processed due to one or more of the following:
- * the installation ID field is blank or contains invalid characters
- * different submission protocol is required. For instance, a more secure submission may be required
- * the installation number is invalid
Solution:
- * Go to magento backend, find the “Signature parameters” under the Worldpay Payment and copy the content.
- * Then login to the Worldpay account, click on the ‘Installation’ and select the “Integration Setup : PRODUCTION”
- * Then find the ‘Signature Fields’ (this is an empty field) and paste the content from the Signature parameters field to this blank field and save the installation
- Test.
