Effective Date: 1st Jan 2025
At Excellone Technologies & Solutions Pvt Ltd. (Excellone), we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our website and services.
General
Excellone Technologies & Solutions Pvt Ltd. (Excellone) operates the website located at [website URL] and provides various services including but not limited to web development, mobile app development, and cloud solutions. By accessing or using our website or services, you consent to the collection and use of your data as outlined in this Privacy Policy.
Cookies for Google Analytics
We use cookies on our website for tracking and analytics purposes. These cookies help us gather information about how visitors interact with our website, including pages viewed, time spent on the site, and other site usage statistics. Google Analytics may collect this data, which is anonymized and used to improve the performance of our site. You can choose to disable cookies through your browser settings, but this may affect your experience on our website.
Non-Disclosure Agreement (NDA)
Excellone Technologies respects the confidentiality of its clients’ sensitive information. For our clients and partners, we sign a Non-Disclosure Agreement (NDA) to ensure that any proprietary information shared during the course of business remains confidential and secure. This agreement is legally binding, and both parties are committed to maintaining the confidentiality of shared information.
Service Level Agreement (SLA)
Excellone Technologies offers a Service Level Agreement (SLA) outlining the performance expectations, timelines, and deliverables for our services. The SLA defines the responsibilities and commitments of both Excellone and the client regarding service availability, quality, and response times.
Infrastructure and Security of Information
Excellone takes the security of your information seriously. We use industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, and destruction. Our infrastructure is designed with robust security protocols to safeguard against potential vulnerabilities, ensuring that your personal and business data is kept safe at all times.
Employment Credibility
At Excellone, we hire skilled professionals with a commitment to confidentiality and data security. All employees undergo background checks and are bound by strict confidentiality agreements to protect our clients’ sensitive data. We ensure that only authorized personnel have access to the information necessary for their job functions.
GDPR Compliance
Excellone Technologies complies with the General Data Protection Regulation (GDPR) for clients located in the European Union (EU) or the European Economic Area (EEA). We are committed to respecting the privacy and rights of our EU/EEA clients by ensuring that personal data is processed in accordance with GDPR guidelines. This includes the right to access, rectify, erase, or restrict processing of your personal data.
Google Analytics
As mentioned, we use Google Analytics to track and analyze user behavior on our website. This helps us improve our services and enhance user experience. Google Analytics collects data such as IP addresses, browser types, and referring URLs. This data is anonymous and is not used to identify individual users.
Web Form Data
When you fill out a contact form, subscribe to our newsletter, or submit any other form on our website, we collect personal data such as your name, email address, and any additional information you provide. This data is used to respond to your queries, provide customer support, or offer relevant updates related to our services. We will not share this data with third parties without your consent, except as required by law.
Web Hosting
Excellone Technologies uses trusted third-party web hosting services to host our website and data. These hosting services are chosen for their security, reliability, and compliance with industry standards. Your data may be stored and processed on servers that are located in different jurisdictions, subject to applicable laws and regulations.
Credit Cards
For payment processing, Excellone Technologies does not store any credit card information. We use secure payment gateways to process credit card transactions. These third-party payment processors comply with industry-standard security measures, including encryption, to protect your payment data during transactions.
Changes to This Privacy Policy
Excellone Technologies reserves the right to update or modify this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website and revising the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.
Contact Us
If you have any questions about this Privacy Policy, or if you would like to exercise your rights regarding your personal data, please contact us at:
Excellone Technologies & Solutions Pvt Ltd.
Building No-24/334, Vidya Nagar Road, Cochin University PO, South Kalamassery, Kochi – 682022, Kerala, India.
Email: legal@excellone.com
Please click here to read our Refund Policy.