Refund policy

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At Excellone Technologies, we are committed to delivering quality services to our clients. To maintain transparency and mutual trust, we have outlined the following refund policy. If you have any questions or concerns, please contact us for clarification prior to entering into a contract.

1. 100% Refund Guarantee
  • Logo Design Services:
    • If you are unsatisfied with the final logo design output, we offer a 100% refund.
  • Project Not Initiated:
    • If a project has not yet been initiated or scheduled, we will provide a full 100% refund.
  • Projects Underway:
    • For projects already in progress, refunds will be adjusted based on the following:
      • The number of hours already spent on the project.
      • Initial communication and project management costs.
    • The remaining balance will be refunded to you.
2. Partial Refund Policy

For specialized services such as custom web development and mobile app development, we do not offer a full refund or money-back guarantee. Instead, partial refunds are available under these conditions:

  • Calculation:
    • Partial refunds are based on the percentage of work completed at the time of cancellation.
    • The cost of any APIs or third-party licenses used will be deducted from the refund amount.
  • Cancellation Process:
    • If you decide to discontinue our services, you may cancel by sending us an email.
  • Deliverables:
    • Upon cancellation, we will deliver completed source files up to the point of cancellation. These will be provided as a zipped file or via FTP upload prior to processing the partial refund.
3. No Refund Policy
  • SEO Services:
    • Refunds are not offered for initial SEO setup or link-building services, as these processes and deliverables are irreversible.
    • If a project has already commenced, no refund will be provided.
  • Domain Name Registration:
    • We do not provide refunds for domain name registrations conducted through us. This is due to the policies of domain registration providers, such as GoDaddy, who do not offer reimbursements for these services.
  • Other Conditions:
    • No refunds will be issued if the project has already commenced and a cancellation request is received.
4. Additional Deductions
  • Bank wire fees or PayPal charges (if applicable) will be deducted from the refund amount.
5. Refund Period

Refunds will be processed within 4 to 6 weeks from the date of cancellation. Please note that no interest will accrue during this period.

6. Non-Disclosure Agreement (NDA)

In cases where an NDA is signed, Excellone Technologies will ensure confidentiality and non-disclosure of client information. However, this does not impact the refund policy.

7. Service Level Agreement (SLA)

Refunds or partial refunds outlined above adhere to the terms specified in the SLA signed with the client.

8. Contact Us

For any questions or to initiate a refund request, please reach out to us via email or our support portal. We are here to assist you and address any concerns you may have.

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